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Forumite |
This. If it weren't for the high quality of the rest of the knife, benchmade would have lost me as a customer a while ago with all the butterknives they've sold me. Not a single one benchmade I've ever bought has been as sharp out of the box as a Kershaw or my LUDT (Microtech has been slipping too though, my new ultratech came dull). I find it inexcusable that the bin full of $5 knives at the NAPA auto parts counter all have sharper edges than my 425BK-600 when I bought it. At least check the edge quality on a limited edition... I'd be furious if I paid $1000 for a gold class and it couldn't cut paper. For that money, forget paper, I expect to be able to filet arm hair. I HAVE an edge pro, but that doesn't mean I should have to use it on a brand new premium knife. Benchmade is still my favorite brand, but they're messing this up bad, and I refuse to make excuses for them. They already have a well deserved butterknife reputation on other forums, how significantly has that impacted their market share? __________________________________ Benchmades, Spydercos, Microtechs, MCUSTAs, and an old rusty AK bayonet. | |||
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Forumite |
+1 Well said. _____________________________ Tell me something I don't know... _____________________________ 1.(710SBKD2) 2.(710D2) 3.(710BKD2) 4.(710-1) 5.(710DLC-1) 6.(710HS) 7.(710-801) 8.(710 Pre Production) 9.(710-SPL Axis Special) 10.(710sbt ) 11.(710S) 11of? | |||
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| "Moderator" |
Thank you all for sharing your thoughts and concerns regarding any sharpness issues. We agree, when you get a new Benchmade, it should exceed your expectations when it comes to sharpness. We are constantly evaluating our process and procedures to ensure reliable, consistent quality. It’s a never-ending process as we introduce new models and new, innovative blade steels. We also are committed to training (and re-training) our sharpeners so they are always producing the best quality product. With regards to responding to concerns on the Forum, we do our best to see, read and evaluate as much as we can, but can’t catch every post, despite our best efforts. If you need more immediate service, please call our customer service team at 800-800-7427 or email us at info@benchmade.com | |||
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| "Non nobis Domine" |
Thanks for that Jason. If there ever was a doubt you guys read our comments this post is proof otherwise. And yes, that 800 number has been very valuable lately for gettings things taken care of when we have problems. A big +1. 350, 520, 525, 525BK-1101, 530, 580-1102, 580 Proto, 583-1, 585-1, 710-1, 710-2, 710D2, 710HS, 722, 732, 740, 740 Proto, 741, 745, 746, 746-1201, 750, 790, 800, 800HS, 805-1101, 812, 830, 831, 835HS, 840, 845, 890, 905, 907D2, 910, 910SCG, 912D2, 913D2, 12400 Proto, 12410, 14205, 14210, 40022-100. Charter Member #7 - Lum Lunatics. Boomerangs 'n Butterflies: An Osborne Alliance | Member #585 | |||
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The Un-Sheeple |
I must be one lucky SOB, then -Jon Sixburgh,PA | |||
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Power Forumite |
I am with Sabu71, except for one that the blade was so off center, (I returned it for a full refund) I've had no issues and all were scary sharp.This message has been edited. Last edited by: archer, | |||
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| "The Un-Sheeple" "Light Amplification by Stimulated Emission of Radiation" |
BTW,communication there seems to work better than email on CS. | |||
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The Un-Sheeple |
You mean by phone ??? Yeah, in my own expieriences with customer service, it's better to call -Jon Sixburgh,PA | |||
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| "Moderator" |
@laser- Would you be so kind in PM'ing me the email address you sent to, and your email address sent from? I want to do some investigating to see if maybe our spam filter is catching some emails, or what else could be happening in some cases. Thanks | |||
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Forumite |
I am glad to see this topic and see Benchmade repond to it. My only complaint has been the dullness of many of BM knives in the last few years. I have a 707 I bought about 4 years ago in 154CM and it came sharp and has held an edge very well over the years with touch up now and then. On the other hand I have bought a Mini Grip, 530 and a 940 that had to go tright to my Norton India combo stone as these knives were butter dull. My 746 needs to be sharpened and I have 470 Emmissary on it's way to me and hope it is sharp. I cannot fault BM on the quality but the sharpness must get better. BTW, I bought my first BM folder back in the late eighties thinl it was the Monarck with an opening disc on top of the blade which I really like. RKH | |||
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